Cancellation Policy
*All refunds will harshly be processed only in case of the original product being received in undamaged form.
Cancellation Before Shipment
If the order or the item(s) that you want to cancel has not been shipped yet, you can write to our customer support team at mail@aacdubai.com or call us on +971 4 370 5966 or you can go to your account on the ayurdharaayurvediconline.server77.net and cancel the order (if applicable). In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.
Cancellation Post Shipment
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on mail@aacdubai.com. In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order. Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.
What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?
Discount vouchers are proposed for one-time use only and shall be treated as used even if you cancel the order. If you had converted loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
Returns, Replacements and Refunds
*All refunds will strictly be processed only in case of original product being received in intact form.
How do I return an item purchased on ayurdharaayurvedic?
You can raise a return/exchange request of a product within 30 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
Step 1: Contact our Customer Support team via email mail@aacdubai.com within 30 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
Step 3: Send us the product with the original packaging and intact.
We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes unbroken.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
- Product is damaged due to use/misuse/overuse/mishandling.
- Returned without original packaging including, price tags, labels, original packing, handouts and other accessories
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 30 business days of order delivery
- Free product provided by brand
- Categories not eligible for Return
- Customized Products cannot be returned since they are available during select promotions and ordered on demand.
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through hard quality check procedures before they leave our warehouse. However, in the occasional case that your product is damaged during delivery or shipment, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to recruit your return/refund within 5 days of receiving the order:
Step 1: Contact our Customer Support team via email (mail@aacdubai.com) within 5 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: Send us the product with the original packaging and intact. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Can I return part of my order?
Yes. A return can be formed at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any separate item. But, any product being repaid needs to be refunded in full with all components as well as any free gifts or products which came along with it.
How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take additional 2-3 business days for the amount to reflect in your account.